Terms & Conditions
Distance Selling Regulations
You have a right to cancel your order (prior to shipment, see cancellation terms below) for any item purchased on this website, for a full refund. However, if an order has already been shipped and has left our possession, we will require you to pay the associated costs of returning the item to us before we will refund the purchase. Also, under the Distance Selling Regulations, you have 14 statutory working days starting from the working day after you have received your order, to cancel and return the product for a full refund. However, the buyer is required to pay all postage costs back to us and the product must be unused and in the original packing. If the product has been used (fitting / attempted fitting) or you do not have the packaging, this will be deemed as acceptance of goods and we will accept or decline the return at our discretion, based on the terms of our 14 Day Returns Policy.
Order Cancellations and Refused Deliveries
You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by us. Any unpaid freight charges will be deducted from your refund (see ‘Distance Selling Regulations’ above). If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery will not fit through any doors or stairwells and the product is subsequently returned or refused, you are responsible for all outward and return carriage costs. Please be aware that bespoke items also carry a minimum Bespoke Cutting Fee. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of delivery easily. We include product weights and dimensions on our website where available, and if you are unsure about anything you must call us before placing the order.
Restricted Access and Delivery Terms
All deliveries will be made “kerb side” within 2-5 working days, not allowing for weekends and bank holidays. Due to the size of some delivery vehicles between 7.5 tonne and 40 tonne, any carriers delivering on our behalf must be informed of any restrictions regarding access for the delivering vehicles. This includes (but is not limited to); steps, any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. We will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points of issue regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer will be liable for all carriage charges. Due to health & safety regulations, upstairs deliveries are at the carrier’s discretion and are not guaranteed. This includes (but is not limited to) steps that are immediately outside the premises, which couriers are required to climb in order to gain access to the property. Delivery time scales are approximate; often it can be quicker than stated. However, if delivery takes longer than the time stated we will not entertain any claims for compensation. The delivery guides are rough estimates and the time scales are often out of our control. We will endeavor to notify you if delivery is going to take longer than originally expected.
Damage in Transit / Shortages
If the parcel(s) you receive have any damage on the exterior packaging you must check the contents and list the damage on the driver’s delivery note, if the words ‘goods delivered in good condition’ are on the delivery form next to your signature they need to be crossed out also. If you are at all worried about the goods being damaged, you must sign for the goods as ‘Damaged’ on receipt. Any damage must be reported to us within 48 hours of signing. If someone else is signing on your behalf they must be made aware of the above. If the package is damaged and you have failed to make any attempt to list this on the delivery note, we or the carrier cannot be held responsible. This does not affect your statutory rights and in the event of the goods being faulty, they will be repaired or replaced.
As the goods we ship are very heavy, our standard delivery service is made to ‘Kerb side’ due to insurance guidelines so please arrange for adequate help to off load your goods as they are often heavy and bulky. As carriers and delivery drivers are not under our control, we cannot be held responsible for their actions when delivering and if you encounter any problems they must be taken up directly with the carrier. We will always endeavor to deliver at a convenient time for you, but we cannot be held responsible for any delays caused due to events that are out of our control.
Problems With Your Order
As damages can occur in transit and issues can arise to prevent the delivery that are out of our control, we cannot accept any liability for time or financial loss as a result of, for example but not limited to; advanced fitter booking, employment holiday etc. These provisions made are by your choice and at your discretion, but do not affect your statutory rights. We would also advise all customers to check their order in full prior to arranging any additional services or aforementioned costs, as we cannot be held liable for additional costs incurred. If your order is found to be incorrect on delivery or inspection, we will however arrange for a replacement item or refund for any incorrect items at no additional cost to you where possible.
Before sending any return please contact us to receive a returns reference number- without this we cannot accept a return. When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery. Goods should be returned in ‘as new’ condition along with the original packing, unopened, where applicable to:
Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. We will exchange the item or refunded the cost of the goods whichever you prefer. Please be aware any postage costs will be deducted form the refund if we are not at fault.
This returns policy does not affect your statutory rights as a consumer.
Purchases and Payments
All purchases made via this Website are subject to these terms and Conditions. You must accept and agree to these Terms and Conditions before making any purchases from this Website.
We accept payments by credit/debit card or PayPal – card types accepted are displayed on our website on the payment page. If you would like to make payment by BACS please contact us direct on 0121 777 0012 or 0800 999 5980. All transactions will be processed in British Pounds Sterling (GBP). Where the customer’s card is based on a different currency, the amount will be charged in GBP and converted to the local currency at the prevailing exchange rate operated by our clearing merchant bank.
Many factors such as the size of your order, currency and the raw material price variations, manufacturer price changes and competitor prices affect the price of the product that we sell. Prices listed on our website are accurate as far as possible, however should the prices differ we will advise you immediately. Prices listed are valid for website orders only. These prices are may not be available in store.
Reservation Of Title
All goods remain the property of Value Floors (Hall Green) Ltd. until such time as they have been paid for in full.
Value Floors (Hall Green) Ltd.
1142 Stratford Road, Hall Green, Birmingham. B28 8AE – Company Registration Number 11243693, Vat number 316 6134 21